Once your order has been received you will receive confirmation of your order via email. Under normal circumstances we will make your ordered items (each order is handmade when order is placed.) and then ship your item/s the next business day via Australia Post for delivery to your provided address with a tracking number. If you do not receive your item by a reasonable time then you should contact us.
We do our best to ship all products advertised within 7 days of time of order..
All Herb stock availability shown on our website is in accordance with our current stock levels and shipped the following working day.
If, for any reason, we cannot supply a product you have ordered within the stated time frame, we will let you know over the phone, or via SMS, or by contacting you via the email details you have provided at checkout time, to amend or cancel, as agreed at the time with you.